At Gentri Store, we believe in providing not just premium menswear but an exceptional customer experience. Below you’ll find answers to common questions about our refined collections, global delivery, and commitment to quality.
About Our Products
Q: What types of clothing does Gentri Store specialize in?
A: We specialize in premium menswear for the discerning gentleman, including:
- Modern Fit suits with half-canvas construction
- Dress shirts with French cuff and banded collar options
- Boys’ suits & tuxedos for special occasions
- Signature accessories including wool felt hats
- Seasonal pieces in linen and houndstooth patterns
Q: How do I choose between Modern Fit and other styles?
A: Our Modern Fit collection offers a contemporary silhouette that balances comfort and structure, ideal for the professional gentleman. For more traditional styles, we recommend exploring our Business or Church collections. Each product page includes detailed measurements and fit guidance.
Ordering & Account
Q: How do I create an account?
A: Simply begin the checkout process and you’ll be prompted to create an account. This allows you to track orders, save preferences, and expedite future purchases.
Q: Can I modify or cancel my order after placement?
A: We process orders quickly to ensure timely delivery. If you need to modify or cancel, please contact [email protected] within 2 hours of ordering with your order number. We’ll make every effort to accommodate your request.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two refined shipping solutions:
- Standard Shipping ($12.95 USD): Via DHL/FedEx (10-15 business days after processing) – recommended for time-sensitive occasions
- Complimentary Shipping: Via EMS (15-25 business days) for orders over $50 USD – ideal for planned wardrobe refreshes
Q: Do you ship to my country?
A: We proudly serve most international destinations, excluding some Asian and remote regions. During checkout, simply enter your address to confirm availability.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. For DHL/FedEx shipments, you may track directly on their websites. EMS tracking is available through your local postal service.
Payments
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return window from the delivery date. Items must be unworn, with original tags attached, and in resalable condition. Please initiate returns through your account or by emailing [email protected].
Q: How do I exchange an item for a different size?
A: For size exchanges, please return the original item following our standard return process, then place a new order for the correct size. This ensures you receive the proper item without delay.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, please contact us immediately at [email protected].
Additional Assistance
Q: How do I contact customer service?
A: Our Houston-based team is available via email at [email protected]. We typically respond within 24 business hours.
Q: Where is Gentri Store located?
A: Our headquarters and showroom are located at 3253 Adams Drive, Houston, US 77002. While we don’t offer local pickup, we welcome inquiries about our products and services.
At Gentri Store, your satisfaction is our sartorial signature. Should you have any questions not addressed here, please don’t hesitate to reach out to our concierge-level customer service team.