At Gentri Store, we extend the same meticulous attention to detail in our shipping and returns policy as we do in crafting our premium dress shirts and tailored suits. Our refined processes are designed to provide the utmost convenience for our discerning clientele worldwide.

Shipping Information

Order Processing

All orders are carefully prepared within 1-2 business days from our Houston atelier before being dispatched to your destination.

Shipping Methods

We offer two distinguished shipping options to suit your needs:

  • Standard Shipping ($12.95): Via DHL or FedEx, with delivery typically within 10-15 business days after dispatch.
  • Complimentary Shipping: For orders over $50, we provide free shipping via EMS with delivery typically within 15-25 business days after dispatch.

International Notice: While we serve clients globally (excluding some Asian and remote regions), please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges

Should any item not meet your exacting standards, we offer a refined returns process designed for your convenience.

Return Privileges

We accept returns within 15 days of delivery for most items in our collection, provided they are:

  • In original, unworn condition
  • With all tags attached
  • In the original packaging

Non-Returnable Items

To maintain our exacting quality standards, the following cannot be returned:

  • HATS (for hygiene reasons)
  • Custom-tailored items from our Boys Suits & Tuxedos or Half Canvas collections
  • Items marked as final sale

The Gentri Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our concierge team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Gentri Store Team,

I would like to initiate a return for the following item(s) from Order #[Your Order Number]:
– [Product Name]
– [Size/Color]
– [Reason for Return]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1 business day, our Houston-based team will email you:

  • A prepaid return shipping label (for US customers)
  • International return instructions (where applicable)
  • Detailed packaging requirements

Step 3: Ship Your Return

Package your items with the same care we take in preparing our French cuff shirts:

  • Use the original packaging when possible
  • Include all original tags and documentation
  • Affix the provided return label securely

Step 4: Refund Processing

Upon receipt and inspection of your return:

  • Refunds are processed within 3-5 business days
  • Original shipping fees are non-refundable
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)

For exchanges, we’ll promptly ship your replacement item via your preferred shipping method.

International Returns

For our global clientele (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be marked as “Returned Goods”
  • Allow 3-7 additional business days for international processing

Exceptional Service Guarantee

Should any item arrive damaged or not as described, our team will arrange for expedited replacement at no additional cost – upholding the standard of excellence you expect from Houston’s premier haberdashery.

For further assistance with returns or exchanges, please contact our customer service team:

Gentri Store
3253 Adams Drive, Houston, US 77002
Email: [email protected]