Last Updated: [Insert Date]

Welcome to Gentri Store (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website www.gentclothes.com and all related services. By accessing or using our website, you agree to be bound by these terms.

1. Our Commitment to You

At Gentri Store, we take pride in offering premium dress shirts, tailored suits, and refined accessories for the discerning gentleman. Our terms reflect the same attention to detail and commitment to excellence that defines our sartorial creations.

2. Website Use and Intellectual Property

2.1 Proper Use

You agree to use our website only for lawful purposes and in a manner consistent with its intended purpose as an online haberdashery boutique.

2.2 Intellectual Property Rights

All content on this website, including but not limited to:

  • Product designs and descriptions (e.g., French Cuff Shirts, Banded Collar Shirts)
  • Photography of our Modern Fit and Half Canvas collections
  • Branding elements and the Gentri Store name

are protected by international copyright and trademark laws. Unauthorized use is strictly prohibited.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in describing our:

  • Dress Shirts (Long Sleeve, Mandarin Collar/Nehru)
  • Boys Suits & Tuxedos
  • HATS and ACCESSORIES
  • Specialty fabrics (Linen, Houndstooth)

However, slight variations in color or texture may occur due to monitor settings or natural material characteristics.

3.2 Availability

Items in our CATEGORY sections are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Ordering and Payment

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse service for any reason, including suspected fraudulent activity.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. You confirm that your payment information is accurate and that you are authorized to use the payment method.

4.3 Pricing

All prices are in USD. While we make every effort to ensure accuracy, we reserve the right to correct pricing errors, even after an order has been placed.

5. Shipping Policy

5.1 Processing Time

Orders are carefully prepared within 1-2 business days from our Houston atelier.

5.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after dispatch
  • Complimentary Shipping: For orders over $50 via EMS, delivery within 15-25 business days after dispatch

5.3 International Considerations

We serve most regions except some Asian and remote areas. International customers are responsible for:

  • Customs duties and taxes
  • Compliance with local import regulations

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • In original, unworn condition
  • With all tags attached
  • In original packaging

6.2 Non-Returnable Items

For quality assurance, we cannot accept returns on:

  • HATS (hygiene reasons)
  • Custom-tailored items (Boys Suits & Tuxedos, Half Canvas collections)
  • Final sale items

6.3 Return Process

Please email [email protected] within 15 days of receipt with:

  • Order number
  • Product details
  • Reason for return

US customers receive prepaid return labels; international customers are responsible for return shipping costs.

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Customer Responsibilities

7.1 Accurate Information

You must provide complete and accurate:

  • Shipping address
  • Contact information
  • Payment details

7.2 Compliance with Laws

You are responsible for complying with all local laws regarding online purchases and imported goods.

7.3 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

8. Limitation of Liability

Gentri Store shall not be liable for:

  • Delays beyond our reasonable control (e.g., customs delays, carrier issues)
  • Incorrect care of garments after delivery
  • Indirect or consequential damages

Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

9. Dispute Resolution

Any disputes shall be governed by Texas law. We encourage customers to contact us at [email protected] to resolve issues amicably before pursuing other remedies.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

11. Contact Information

Gentri Store
3253 Adams Drive
Houston, US 77002
Email: [email protected]

Thank you for choosing Gentri Store for your sartorial needs. We appreciate the opportunity to serve you.